Salesforce Certified Nonprofit Cloud Consultant

What happens to the Primary Contact field if the last Contact in a Household is deleted?

1. It is automatically filled

2. It becomes blank

3. It remains unchanged

4. A new Contact must be added

The correct answer is: It becomes blank

When the last Contact in a Household is deleted, the Primary Contact field indeed becomes blank. This occurs because there are no remaining Contacts in the Household to designate as the Primary Contact. In a scenario where Contacts are organized into Households, the Primary Contact serves as the key representative for that group. Once the last member of that Household is removed, the system has no viable candidate to fill the Primary Contact role. Thus, it clears out the information in the Primary Contact field to reflect the absence of any Contact in the Household. This behavior ensures that the data accurately represents the current state of the Household, preventing any confusion that might arise from having a Primary Contact assigned when no Contacts exist. This feature helps maintain data integrity and ensures that subsequent actions or communications reflect the true configuration of the organization's contacts.